IT Support Analyst
Location: Redwood City, CA
Employment Type: Contract
Job ID: 140761
Date Added: 11/14/2024
Job Title: IT Service Specialist
Reports to: Desktop Support Manager
Hours: Monday – Friday 8:30AM to 5:30PM
Onsite: 100%
60% Desktop Support / 40% Data Center
General Description
A full time, onsite position focused on IT client based solutions enabling the development of games. Support and maintain in-house computer systems, desktops, and peripherals and Data Center. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Key Skills & Responsibilities
- Work in an environment in which technicians will be motivated to provide best in class customer service.
- Support a mix of onsite and remote users.
- Manage support tickets and queue using ServiceNow.
- Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
- Strong hardware and software troubleshooting skills.
- Working with vendors to provide warranty repairs.
- Strong onboarding and offboarding experience.
- Experience of managing assets using asset management software.
- Advanced Knowledge and understanding of video conferencing equipment and usage.
- Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
- Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
- Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.
- Great personality, be able to work as a team with the ability to communicate well and manage time and tasks effectively.
Required Qualifications
- Windows 11 & 10, Mac OS, iOS & Android mobile OS.
- Understanding of current hardware standards and future hardware releases.
- Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
- Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
- Use of remote tools to support users remotely.
- Strong hardware and software troubleshooting skills in a fast-paced environment required.
- Knowledge of supporting video conference and Zoom rooms.
- Able to lift 50 lbs
Benefits Offered
Employer provides access to:
-
- 3 levels of medical insurance for you and your family
- Dental insurance for you and your family
- 401k
- Sick leave policy: accrue 1 hour for every 30 hours worked up to 48 hours
- Overtime pay
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